RETURNS & EXCHANGES
It is down to the of customer to leave correct spelling/wording for personalised items.
if you do not leave the correct details when ordering and do not inform us before your item is made, we do not have to supply you with a new item unless you purchase again.
If the mistake was made on our part, a new item can be made (free of charge) or you can ask for a refund. We gladly accept returns and exchanges. Just contact us within: 14 days of delivery and post items back to me within: 21 days of delivery. We only accept cancellations if a custom item has not yet been started, or it is not personalised. Please contact us if you have any problems with your order.
The following items can't be returned or exchanged because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
Custom or personalised orders
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. If your item arrives damaged you need to notify us within 14 days with photographic evidence. If your item does not arrive within the estimated delivery date, please notify us so we can look into it.
We cannot accept liability for any orders lost in transit unless we have been notified by you within 14 days of the estimated delivery date.
CUSTOMS AND IMPORT CHARGES
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for any delays due to customs.